Ethics and compliance

Ethics is a cultural trait befitting to our company. It is within the heart of our work team, our identity, and our actions. This is the pillar of our choices and our proceeding.


Our Corporate Government applies the business philosophy, policies, rules, means, practices and processes through which the company is managed, operated and controlled. Our goals are corporate efficiency, boosting growth, and building investor confidence in domestic and foreign contexts, as well as managing our business with a sustainability approach in a responsible, transparent, and ethical manner.

Convinced that ethics is the central axis of our actions, the Ethics and Compliance Business Program has been created.

How does it work? Learn here.

It determines the tone established by our executives in regard of ethics and compliance in management 

Identification, assessment and evaluation of risk events.

Defining roles, responsibilities and levels of delegation of authority.

Monitoring of the implementation by the Board of Directors and the company's executives. 

Communication to employees and third parties responsibilities.

Policies, procedures and established controls. 

Procedures for reporting breaches. 

Documentation of sensible transactions to the program

Training offered to our employees and executives, and internal and external communications. 

Disclosure mechanisms 

Monitoring and control of compliance with anti-fraud and corruption affairs, evaluation of the Board of Directors and the Audit Committee.

Periodic reporting of results.


At ISA, we have evolved. We have a higher purpose, embodied in a phrase as beautiful as it is challenging: CONNECTIONS  THAT  INSPIRE. This allows us to turn the physical act of connecting into something different. This purpose guides our business philosophy, exceeds the limits of our business, places us in the focus of meaningful conversations for society, and represents great challenges and commitments we undertake with dedication and commitment. In accordance with our higher purpose, we advance towards a new strategic vision aimed at evolving from the concept of profitable growth to Sustainable Value, which necessarily includes business ethics as a guiding principle.

Ethics defines the global nature of the organization. It is the main pillar for generating confidence among our stakeholders, as it is identified as the intrinsic characteristic of our administrators and employees. ISA and its companies have based their identity on ethical principles grounded on the adoption of honest, coherent, suitable, and responsible conducts that promote the strategic cycles and ensure responsible value generation for all stakeholders.

Based on our Code of Ethics and Conduct and on ethical actions and attributes promulgated, the Ethics and Compliance Business Program has been designed, through which ISA and its companies seek to strengthen ethics as a cultural feature that influences each of our decisions and actions. Likewise, it allows to manage, in each geography and business, regulatory compliance related to the risk events of fraud, corruption, bribery, money laundering, and terrorism financing, which may affect business resources and therefore, the reputation and sustainability of the Group.


It determines strategic decisions. Risk management is transversal and of great importance for the organization. Its purpose is to protect and preserve the integrity of financial resources and the company’s reputation, as well as to fulfill its goals.

The management of fraud and corruption risks is part of the policy and methodology defined in the organization for the Comprehensive Risk Management, where it was decided that processes must identify risk events and their management measures for fraud and corruption risks, even if the risk is low. This risk is managed within the framework of the following cycle:


Prevention mechanisms are aimed at minimizing the likelihood of occurrence of risk events and at limiting exposure to them. In this regard, it is important to adopt a coherent and integrated approach that considers all the elements defined in the organization, among which are: policies, guidelines, procedures, roles, responsibilities.


There are mechanisms defined to allow early detection of the possible materialization of fraud and corruption risk events, aimed at minimizing their impact. These measures should complement the preventive approach.

Investigation and response

Investigation mechanisms are aimed at carrying out the necessary actions to clarify the materialization of possible risks. When information about unethical behavior is available, whether it is potential or real, ISA and its companies will make the necessary verifications in an objective,  exhaustive manner.

Defines and approves

Ethics and Compliance Corporate Program

Follows up risks and effectiveness of the Ethics and Compliances Corporate Program.

Promotes our ethics culture in the company and is the advisor in all things ethics.


Provides the resources and tends to the implementing of the program.

Implements, maintains and supervises the Ethics and Compliance Corporate Program.

Is the person in charge or whoever acts as such in each company.

Applies the definitions on the Ethics and Compliance Corporate Program.

Evaluates the effectiveness of the Ethics and Compliance Corporate Program.

Governance structure

The management of Ethics and Compliance is leveraged in the following government model, in which everyone has a role and responsibilities to fulfill, ranging from the Boards of Directors/Administration directories or Councils, to each of our Group.


The Ethics Committee is the body in charge of reporting the ethics management and acting as an advisory body to guide employees and third parties in general during the application of the principles stated in the Code of Ethics.

These are the members of ISA’s Ethics Committee.

Carlos Humberto Delgado
Chairman of the Ethics Committee
Carlos Ignacio Mesa Medina
CAO – Chief Audit Officer
Bernardo Vargas Gisbone
Sonia Margarita Abuchar Alemán
Legal Vice President
Nicolás Genoni
Ethics Committee Technical Secretary
Alejandro Moreno Salamanca
Third party member


The Transparencia por Colombia Corporation presented the results of its Transparencia Empresarial 2020 survey, which voluntarily evaluated 23 companies from the country’s utilities sector. Once again, ISA was scored as a company with low corruption risk.

This survey, conducted every two years, is a tool to promote a culture of integrity within the company sector and to provide good practices for institutional strengthening.


We have created different consultation and reporting channels so that all stakeholders can consult or report on compliance or breach within this action framework. How does the Ethics Line work? Learn about it step by step.


To have a communication channel through which stakeholders of ISA and its companies can consult or report breaches of our Code of Ethics and Conduct.


An external call center serves the ethics line. Once the cases have been received, recorded and classified, these are managed by the Ethics Committee.

Information processing

The information received through the ethics line is classified and managed as confidential. Personal data are processed appropriately and for authorized purposes.

The identity of the person is protected.

Each of our affiliates has an ethics line to consult or report any breach of the Code of Ethics and Conduct.


I can realize and acknowledge the differences between an ethical and non-ethical action.

I act or don't act according to my personal and the company's ethical values.

There are consequences to our actions, either they're ethical or non-ethical, we share what those consequences can be.

I have the intend and determination to act correctly, despise possible short time benefits of different paths.

Moving, exciting, inspiring images. What is ethics? They answered.


To learn more

Learn about the Acción colectiva of ethics and transparency in the electrical industry